Refund policy

Change of Mind

We understand that sometimes things just aren’t quite what you expected.

If you're not happy with your purchase, you can request a return or exchange within 14 days of receiving your order, as long as:

• The item is unused and in its original condition
  

• It’s returned in original packaging (where applicable)
  
  

To start a return, email us at hello@thesourdoughway.com.au with your order number and reason for return. We’ll guide you through the next steps.

Please note: Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.

Faulty or Incorrect Items

We take great care in packing your order, but if something arrives damaged or not quite right, we’ll make it right.

If your product is faulty, damaged during shipping, or you received the wrong item, please contact us within 7 days of receiving your order and include a photo where possible. We’ll organise a replacement or refund as quickly as possible.

Starter Kits & Perishables

Due to the nature of our products, we’re unable to accept returns or offer refunds for:

• Opened or used sourdough starter
  

• Perishable baking goods or flours
  

• Downloadable digital guides
  
  

However, you’re covered by our Starter Guarantee — if your starter doesn’t activate, we’ll send you a new one, free of charge.

Workshop Bookings

Workshop tickets are non-refundable within 48 hours of the scheduled session due to preparation time and limited spots.

If you need to reschedule, contact us at least 48 hours in advance, and we’ll do our best to move you to another date.

Refund Timeframes

Once your return is received and approved, your refund will be processed within 3–5 business days to your original payment method. You’ll receive a confirmation email once it’s been issued.

Need Help?

Still have questions? Email us at hello@thesourdoughway.com.au — we’re here to help.